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BUSINESS CONSEQUENCES
I lost my largest client and 300’000USD of scheduled subsequent orders (I can show you the documents if you ask me).

I spend 2 months thinking the 200’000USD worth of material had been stolen, and I couldn’t do anything because no traveling to China was allowed. About 2 months of sleeping no more than 1-2 hours.

I had to purchase substitute material in Europe losing money so that my client didn’t activate the contract penalties.

FURTHER DETAILS:
Through these 55 days of not having a clue of where my cargo was, let alone having it with me, we worked relentlessly with the Portuguese Consulate in Guandong to try to gain an idea of where goods were. They helped us a lot going to the authorities and place a Criminal Claim, pushing with the Commerce Bureau presenting a Criminal Claim; we worked every day with the Portuguese Chinese Chamber of Commerce in Lisbon who helped us calling to China, speaking Chinese (these guys after they get your cargo and shit goes wrong they will pretend they don’t speak well English, a classic cliche…). Well, nothing worked and we started to understand why.

COOPERATE LOGISTICS CO, LTD
The rating system and transaction volume over Alibaba can be faked and wreckless Chinese business know-how. They distribute money to fake users to buy fake goods on Alibaba, thereby increasing volume sales and controlling reviews.

The Chamber of Commerce also found out this company has no License with Chinese Customs (even though they have A+ rating with Alibaba as Logistics provider, yes your heard me, that’s how much Alibaba rating is worth)

HOW DO THEY OPERATE?
Chamber of Commerce found out these types of companies tell you they ship FEDEX Express but end up shipping boat or train to increase their margins, because they know one thing, no one will ever do no harm from them, as soon as clients get their goods. It is extremely hard to take a company to court in China (if you’re non-citizen), Alibaba Escalation Team is a joke and will only work in favor of Chinese Suppliers and, they know you can’t go to their offices in person because of the travel ban.

Through the process this guy Addison sends the forget Bill of Material, yes forged, fake, false (we found out because we pushed so much with Korean Airlines that they told us this Airway Bill was for a Czech Republic delivery).

Here are the tracking numbers, all UPS, you can check them out to confirm:
1Z4A901W6850253217
1Z4A901W6849834708
1Z4A901W6849601763

IN AN EUROPEAN BUSINESS FRAME WOULD HAVE BEEN CLOSED DOWN AS CRIMINAL.

REFUND CLAIMS:
you are on your own, Alibaba will not give a fuck about you if you paid T/T which I had no chance because Alibaba doesn’t support in platform payments from Portugal above 5kUSD.

I pushed for a refund of:
– 8500 USD (just sticking to the most immediate damages) with the argument they had not to send goods by airfreight but rather boat, so rates needed to apply and because I found out they had invoiced me an over volume of about 800kg.
– 5’000 USD for the money I lost buying material in Europe to deliver something to client (to prevent activating contract penalties)
– 10’000 USD compensation for the delays of over 45 and 60 days, lost of subsequent invoiced client orders of 300’000 USD.

They refunded be only 5’200USD.

Being a criminal in China can make earn a keep.

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